Please read the following important terms and conditions which apply to our online reservation process and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these terms and conditions, such as information on our complaint handling policy.
Up to 5 days after agreeing to reserve a property online (beginning on the day after you receive our email to confirm your reservation) you can change your mind and get a full refund.
Once we have sent the email to confirm your reservation, a contract is created between us under which we agree not to market your chosen property until you cancel the agreement, we end the agreement or you enter into a contract of sale to buy the property. The Consumer Rights Act 2015 says services must be performed with reasonable care and skill, they must match the information provided by us (which relates to us and the services) and we must carry out the services within a reasonable time. If we are judged to be in breach of our obligation not to market your chosen property whilst the reservation continues or we are otherwise in breach of contract with you you’re entitled to the following:
—The right to require us to perform the services again;
—The right to appropriately reduce the price of the service (including a refund for anything paid over the reduced amount);
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
These terms and conditions set out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In these terms and conditions:
‘We’, ‘us’ or ‘our’ means Harron Homes Limited; and
‘You’ or ‘your’ means the person or people making the online property reservation.
If you have any queries in relation to the contract relating to your online property reservation and want to talk to us about it, please contact us by:
email customerservice@harronhomes.co.uk Monday to Friday: 08:30 to 16:45; or
telephone 0113 204 4670 Monday to Friday: 08:30 to 16:45.
Do you need extra help?
If you would like these terms and conditions in another format (for example: audio or large print) please contact us using the contact details above.
Who are we?
We are Harron Homes Limited although we trade as Harron Homes.
We are registered in England and Wales under company number: 03012678
Our registered office is at: Harron Homes Limited, Ground Floor, 3 Colton Mill, Bullerthorpe Lane, Leeds, LS15 9JN.
[We are registered in the following trade register: Home Builders Federation (HBF). For more details of what this means for you, click here www.hbf.co.uk
The details of these terms and conditions will not be filed with any relevant authority by us
1.0 Introduction
1.1 If you reserve a property via our website you agree to be legally bound by these terms and conditions.
1.2 We only take on line reservations from consumers and not buyers who are making the reservation as part of their business.
1.3 These terms and conditions are only available in English. No other languages will apply to them.
2.0 Information we give you
2.1 By law, we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please read the acknowledgement email we send to you.
2.2 The key information we give you by law forms part of these terms and conditions (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3.0 Your privacy and personal information
3.1 Our Privacy Notice is available at www.harronhomes.co.uk
3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in accordance with our Privacy Notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information (including with our recommended financial advisors and solicitors), your rights in relation to your personal information and how to contact us and the Information Commissioner if you have a query or complaint about the use of your personal information.
4.0 Making an online property reservation
4.1 We have set out below how a legally binding contract between you and us relating to your online property reservation is made.
4.2 You ask us to reserve your selected property by following the process on our website at www.harronhomes.co.uk . Please note that you can only have one active reservation at any time. Please read and check your request to reserve the property carefully before submitting it. However, if you need to correct any errors you can do so by contacting us on 0113 204 4670 or email customerservice@harronhomes.co.uk
4.3 When you request that we reserve your property and pay the reservation fee by clicking on the ‘Proceed’ button on the payment form, we will acknowledge it by email. This acknowledgement does not, however, mean that your reservation request has been accepted.
4.4 We may contact you to say that we do not accept your online reservation. This is typically for the following reasons:
4.4.1.1 the property is unavailable;
4.4.1.2 we cannot authorise your payment;
4.4.1.3 you are not allowed to reserve the property from us e.g. if you are under 18;
4.4.1.4 we are not allowed to reserve the property for you;
4.4.1.5 you have tried to reserve too many properties; or
4.4.1.6 there has been a mistake on the pricing or description of the property.
4.5 We will only accept your reservation when we email you to confirm your reservation (Confirmation Email). At this point a legally binding contract will be in place between you and us for us to not market your chosen property to other people until you cancel the agreement, we end the agreement or you enter into a contract of sale to buy the property.
4.6 If you are under the age of 18 you may not reserve a property from us.
4.7 Please note that it is a requirement of our contract with you that you must:
4.7.1 have had a phone call appointment with our mortgage advisory team to ensure that you are able to afford the property you have chosen within 48 hours of us sending you our Confirmation Email;
4.7.2 be able to afford the property – if our mortgage advisory team do not consider, following your discussion with them, that you can afford the property you have chosen they will discuss other options open to you (where possible); and
4.7.3 if, following your phone call appointment with our mortgage advisory team, we consider that you are able to afford your chosen property you must return the relevant paperwork to one of our sales team within 5 days of the day we send you the Confirmation Email.
4.8 You must also give us your solicitor’s details (if you are not using our recommended solicitors) within 24 hours of when we send you the Confirmation Email.
5.0 Your Right to cancel these terms and conditions
5.1 You have the right to cancel the online property reservation contract within 5 days without giving any reason.
5.2 The cancellation period will expire after 5 days beginning the day after you receive the Confirmation Email.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To Harron Homes Limited, Ground Floor, 3 Colton Mill, Bullerthorpe Lane, Leeds, LS15 9JN.Email:Telephone:I/We [*]give notice that I/We [*] cancel my/our [*] online reservation of the following property [insert property details]Confirmation Email sent on:Name of person/people making the reservation:Address of person/people making the reservation:Signature person/people making the reservation (only if this form is notified on paper).Date:[*] Delete as appropriate
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication about cancelling the reservation before the cancellation period has expired.
6.0 Other ways for the reservation contract between us to end
6.1 In addition to you having the right to cancel the contract with us relating to the online property reservation and our agreement not to further market the property we can also end the contract in the following circumstances:
6.1.1 If you do not have a phone call appointment with our mortgage advisory team to ensure that you are able to afford the property you have chosen within 48 hours of us sending you our Confirmation Email;
6.1.2 If you cannot afford your chosen property, in the view of our mortgage advisory team and we cannot agree to move your reservation to another property; or
6.1.3 You do not attend the relevant development sales office within 5 days of the day we send you the Confirmation email.
7.0 Effects of cancellation or ending the contract
7.1 If you cancel the contract with us relating to the online property reservation and our agreement not to further market the property or we end it as set out in clause 6 above, we will reimburse to you the payment you have made for the online reservation.
7.2 We will refund you without delay, and not later than 14 days after the day we receive your decision to cancel the online property reservation.
7.3 We will reimburse you using the same payment method as you used for the online property reservation. You will not incur any fees as a result of the reimbursement.
8.0 Refund policy after the cancellation period
8.1 After the 5 day cancellation period discussed above, you can still cancel your reservation and we will return some (but not all) of your reservation fee as set out below:
8.1.1 If you cancel after the 5 day cancellation period discussed above but before contracts have been issued to your solicitor then we will refund your reservation fee
8.1.2 If you cancel after the 5 day cancellation period discussed above but after contracts have been issued to your solicitor then we will refund your reservation fee
8.2 After the 5 day cancellation period discussed above, you can still cancel your reservation if you are on our assisted selling plan homemovers scheme (details available at [https://www.harronhomes.com/purchasing-assistance/homemover-scheme/ and your property does not sell. In this case we will refund your online property reservation fee in full.
8.3 Please note that once your property purchase has progressed to the point of exchange of contracts we will deduct your reservation fee from the deposit and you cannot then get any refund of your reservation fee.
8.4 Please also note that the refunds set out in this clause 8 and clause 7 relate to your online property reservation fee and not any amounts paid for upgrades to your property. Property upgrades are not done online and are not subject to the 5 day cancellation process. If you have paid a deposit for upgrades to your home then you may ask us to cancel these. We will try to do this and issue a refund of the deposit if we can but if we have ordered them we will not be able to refund the deposit. Also, if we have already started to build your home and included the upgrades or made preparations for them we may not be able to change things and not include them. We would not then be able to refund the deposit.
9.0 Payment
9.1 We only accept the following credit cards and debit cards: Visa, Visa Debit, Mastercard, Debit Mastercard
9.2 We will do all that we reasonably can to ensure that all of the information you give us when paying is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with these terms and conditions or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gets unauthorised access to any information that you give us.
9.3 Your credit card or debit card will only be charged when we accept your online reservation.
9.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
9.4.1 Verified by Visa:
9.4.2 Mastercard®SecureCodeTM:
9.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 7.
9.6 The online reservation fee:
9.6.1 is in pounds sterling (£)(GBP);
9.6.2 is not subject to VAT
10.0 Personalising your home
10.1 Once you have reserved your home, we will ask you to make your kitchen and tile selection as soon as possible. Your Customer Experience Manager will advise you of the deadlines involved which depend on the build stage of your plot.
10.2 Please note that no amendments can be made to the choices you have made after 24 hours from when you agreed to your choices at our personalisation suite as your choices will have been ordered and will be under manufacture.
11.0 Legal rights
11.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the services:
11.1.1 are performed with reasonable care and skill;
11.1.2 are provided in accordance with the information provided prior to the conclusion of the contract;
11.1.3 are provided for a reasonable price where no price is specified; and
11.1.4 are performed within a reasonable time.
11.2 We must provide you with services that comply with your legal rights.
11.3 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out above and at the top of these terms and conditions. These are a summary only. For more detailed information on your rights and what you should expect from us, please:
11.3.2 contact us using the contact details at the top of this page; or
11.3.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
11.4 Nothing in these terms and conditions affects your statutory rights. You may also have other rights in law.
11.5 Please contact us using the contact details at the top of this page, if you believe that we are in breach of our contract with you and you want:
11.5.1 us to provide the services again;
11.5.2 a price reduction; or
11.5.3 to get a refund.
12.0 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury as a result of our negligence) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
12.1.1 losses that were not foreseeable to you and us when the contract was formed; or
12.1.2 losses that were not caused by any breach of this contract or other legal obligations on our part;
12.1.3 business losses; and/or
12.1.4 losses to non-consumers.
13.0 Disputes
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.2 If you are unhappy with:
13.2.1 our online property reservation process; or
13.2.2 any other matter;
please contact us as soon as possible. We can be contacted as follows customerservice@harronhomes.co.uk or 0113 204 4670 Monday to Friday: 08:30 to 16:45
13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
13.3.1 let you know that we cannot settle the dispute with you; and
13.3.2 You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.
13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to these terms and conditions.
13.5 The laws of England and Wales will apply to these terms and conditions and our contract relating to online property reservation and our agreement not to market it to other people.
14.0 Third party rights
No one other than a party to our contract relating to online property reservation and our agreement not to market it to other people has any right to enforce any term of that contract.