Key Purpose of role:
To be responsible for achieving New Homes Sales, in line with achieving / exceeding set targets, maximising revenues wherever possible and positively contributing to the company’s growth.
Key Duties / Responsibilities:
· To deal effectively with existing and prospective purchasers in a professional and
engaging manner at all times, to ensure the best customer experience.
· To be proactive and promptly follow up any leads received via email, telephone, Head
Office and Rightmove website.
· Organise the maintenance and presentation of the Marketing Suite, Show Homes and
landscaping ensuring that these are to the highest standard at all times.
· Conduct weekly checks to ensure all on and off-site signage is accurate and in a
satisfactory condition, highlighting any issues to the Sales Manager.
· Conduct weekly checks on the development web site page and Right Move web site,
highlighting any errors or amends to the Sales Administrator and Sales Manager
responsible for the development.
· To be familiar with all New Build Competitors in the local area & conduct a monthly
report.
· Generate and maintain a positive working relationship with local Estate Agents to
attract new leads to the development.
· Research the local area to acquire knowledge on all Amenities, Education, Retail Outlets and Transport Links.
· Utilise and promote Company Purchasing Assistance Incentives effectively and positively promote the features & benefits of the use of company nominated Panel Solicitors.
· Identify any issues with unsold units and present ideas / action plan in conjunction with the Sales Executive and report to the Sales Manager.
· Up sell Purchaser Extras from the Excellence Range in order to enhance company revenues.
· Complete Standard Colour Choices for unsold units as set out by the Sales Manager and company standards. Ensure that all Standard Colour Choices and optional Extras are
being installed as per the choices paperwork by inspecting plots at the relevant stages of build.
· Conduct daily inspections on any completed unsold stock units and compile a report on a weekly basis for the Site Manager to rectify any noted defects, monitoring that the works have been completed.
· Maintain weekly contact with existing purchasers on all aspects of build progress and any anticipated build date changes, keeping a record of the conversation in the plot file.
· Maintain weekly contact with the purchaser, their IFA and Solicitor to monitor all ongoing sales through to exchange of contracts within a six-week period from date of reservation.
· To ensure that all plots are ready for Home Tour by conducting an inspecting upon notification from the Site Manager that the CML Cover Note has been received. Conduct Homer Tour in a professional and knowledgeable manner with the Site Manager.
· To ensure Plots are ready for legal completion ensuring any defects from The Home Tour have been rectified and report any findings to the Site Manager.
· To ensure that Legal Completion Handovers are conducted in a professional and knowledgeable manner with the Site Manager.
Skills/Personal Specification:
- Experience within a housebuilding company in a similar role.
- Up to date knowledge of The New Build Industry and Housing Market.
- Excellent verbal and written communication skills.
- Proven track record in New Build Sales.
- Excellent knowledge of; GDPR Implications, The Property Mis-descriptions Act, The Data Protection Act, The Consumer Code for House Builders.
- Excellent organisational and customer service skills.
- Computer literate on IT systems.
- Ability to work as part of a team and effectively manage own workload.
- A high degree of self-motivation.